Richard Nicolas

He explained that that quickly changed to bigger and more things.
His duties included having to travel to other venues as part of a deployment team to observe preparation for the games and in getting ready for his role here had to put in some 18 hour days.
As operations manager Richard had to deal with many international players and individuals. Goddards was in charge of all food served at the stadium whether they prepared it or not and had to make sure that concessionaires did exactly what was expected of them. Richard said it was a challenge just getting people to accept the regulations and requirements that were necessarily in place for the event.

In the long run however, Richard thinks the interminably long working hours and the endless meetings that his boss in Grenada insisted on calling paid off and the result was that Grenada was the only island that did not suffer from first day mess-up.

They had heard the horror stories from the other islands before Grenada’s games arrived and had decided that they did not want it to happen here.
They therefore worked all those hours to ensure that it did not happen and everything ran smoothly the Ministry of health was happy and so were everyone else involved. Richard said it was a close to perfect first day.

Having worked in many different places around the world, the Operations Manager admitted that CWC is the largest thing he has ever been involved in and while he had a lot of fun he would prefer that he doesn’t have to work that hard again,(this with a laugh).

He attributed the successful execution of his duties to the fact that he had a great team members if which worked very hard to ensure that things were done.

Richard said all in all Grenada came through for CWC 2007 and it was a resounding success.

STACY RICHARDSON

The Quality Controller has a very important task in any organization but especially so in an establishment that deals with food and catering.

Stacy has to ensure that anything prepared for the flights are within safety limits and ensure a high quality product all the time.
She also has to deal with Hazard Analysis Critical Control Point (HACCP) which covers from the time of purchase to the dispatch of food.

During Cricket World Cup, Stacy was responsible teams and officials in terms of service, making sure they got their meals on time etc.

She is satisfied that Goddards Catering Grenada did a wonderful job based on comments from the teams, umpires, other officials and from the local people that were with the teams.

She said the objective was to give a quality service and that was done. Everything was always on time the food was of a good quality and everyone gave the thumbs up everyday.

Stacy said she has had a good experience working with Goddards catering Grenada for the past 17 years describing it as a learning institution since it is possible to come in as a janitor and end up as a chef.

She said employees have opportunities to learn things and get to work in different areas.
Stacy said in the time she has been there she has learned a lot and is still learning.

She described General manager Joseph Simon as a good manager and a good team player who is always there and always on the ball himself.

ALICE SYLVESTER

As Supervisor of Goddards Catering Grenada/Lift Off restaurant Miss Alice Sylvester has to make sure that customers are well taken care of, that service is of the highest quality and everything gets done they way they should be done.

Having worked with the company for the last 7 years Alice said Cricket World Cup was a very challenging period. She was responsible for media and broadcast personnel and was constantly on call.

However it the supervisor too the task to heart and enjoyed it thoroughly. She got to meet lots of different people of different cultures and origins and it proved to be an enlightening experience.

Working at Goddards Catering Alice said is a good experience since it is a company well run with good management and good support from the rest of the staff.

GAIL SIMON

She said there was a lot of ground work that had to be executed in preparation and of course her primary role was managing the cash.

Preparing for the event delivered much more work into her lap and provided an unusual challenge since work started several months before the actual event, having to travel to meeting etc.

Simon- admits to having some misgivings in the early stages when considering the size of the undertaking but quickly adjusted to the new challenge and work load. One valuable lesson she came out of it all with was have fun when you have a lot of work to do.

There was a lot of support from the Goddard group through meetings, conference calls and personnel coming down to Grenada.

This kind of exposure is another benefit of the experience, getting to work with a lot of professionals.

Simon- thinks Goddard Grenada did well and got very good reviews from the teams on the quality of the food and service. She said working on world cup cricket helped to develop her as a person and as a professional.

WENDY ANN JOSEPH

She has been with Goddards catering only 2 months now and as secretary she is responsible for answering the telephone, filing, personnel and general administrative duties.

She admits that her job is a challenge since this is the first time she has been given so much responsibility especially foe world cup.

However she did eventually settle down and enjoy the benefits that this experience brought with it.
Wendy Ann said she got lots of exposure meeting people from other islands and this has enhanced her customer service skills.

She had to interact with lots of persons on a daily basis especially concessionaires whom were calling every minute of the day with questions or requests.

Wendy Ann thinks Goddards Grenada is a great company which gives you exposure to the wider region and widens your experience in many areas.

REECE SAM

She said she was brought in at the later stages as part of the events planning team and everything she had to do was strictly about World Cup.

In the early part of her stint Reece explained she was based at the office and was in charge of the additional staffing that was necessary to prepare for the event.
It turned out there was a number of persons in the hospitality areas seeking part time employment and the opportunity to add Cricket World Cup to their resume.
Reece was then in charge of making sure they were properly trained and medically fit enough to have anything to do with food for the national stadium. Reece was also in charge of catering for the Posse and party stands, having to ensure that food was on time, people got the meals that their tickets indicated and the countless other little issues that had to be observed.

Although being trained and having a background in marketing helped make it easier for Reece to fit in with what was required she admits it was still a huge challenge but in the end the company came through and recorded a success.

She said Grenada did exceptionally well and performed better than all of the other islands and she attributes that to all of the hard work put in.

She has taken away some valuable experiences from having worked at the event among them the need to have more detailed action plans and dedicating work. The magnitude of the task meant making sure that everyone knew what was expected of them and to execute that responsibility since failure of one person to deliver could negatively affect the whole operation.

She has left this venture a more prepared and is happy to be ably to add Cricket World Cup to her resume. Reece said one of the strengths of Goddards is that people came from different with different experiences and worked as a team, putting things into perspective and ensuring successful match days in Grenada.