THERE’S MORE TO AN INTERNATIONAL AIRPORT THAN MEETS THE EYE
The time when an international airport in Grenada was just an elusive dream is so long gone that it seem an international airport has always been part of our physical and social infrastructure.
In fact the Point Salines International Airport is so taken for granted by all Grenadians that most of us do not even stop to consider what makes an airport an international airport and the amount of effort that goes into keeping it that way.
The fact is that international airport certification is not easy to acquire and maintaining it is even harder.
The various boards of directors and management teams at the PSIA over the years have all worked hard with varying degrees of success to ensure that the standard of the airport is maintained and that it develops along prudent lines and at a prudent pace.
FIRST IMPRESSION: NEW LOOK OF THE RECEPTION AREA.
It is always said that the only constant of this earthly existence is change and that change can be either positive or negative, it can be progressive or regressive.
Members of the general public have regarded the progress of the international airport with varying interest levels and reacted to it with varying degrees of interest or enthusiasm. The fact is that the point Salines International Airport has been perhaps the most significant bit of infrastructural development in the history of our country and today it continues to be our most valuable tool of economic development.
The airport is our gateway to commerce with the rest of the world, the main portal through which we physically interact with other peoples and gain new experiences.
The majority of visitors who come to enjoy our country do so through the international airport.
Experts in various fields come in to offer their services too via this means and local people go out to gain expertise in various fields by way of the airport. Not to mention the fact that farmers and other local exporters use the facility to provide the rest of the world with what we have to offer, bringing in valuable foreign exchange.
The PSIA can be safely described therefore as the lifeblood of the local economy.
So while we take the presence of an international airport for granted and use it from time to time without much thought of it’s operation there is a team of people dedicated to its smooth and efficient functioning and timely development.
A carefully selected Board of Directors working along with a well trained and committed management team assisted by a motivated staff is making a lot of difference in the way the airport progresses and how effectively it is operated.
In the last few months users of the airport would have noticed lots of construction activity there. In fact some may even have been annoyed by some minor inconvenience caused by the works.
That is the Airports Authority executing its Master Plan which calls for periodic expansion and improvement of certain aspects of the airport infrastructure.
The authority and the management of the airport are committed to the execution of this Master Plan and to meeting and maintaining the requirements and standards set by international regulatory bodies. They are totally committed to the continuous development of the Point Salines International Airport.
However as we proceed in a very competitive marketplace where most of the competitors have far more resources than we do, they understand too that infrastructure alone is not enough. As a result the training and development of staff is being given deep attention and so too is the necessity for exceptional service, because you can have the most impressive physical infrastructure in the world but if your service is poor you will have a substandard product.
The Airports Authority, coordinating with the Ministry of Tourism and the Grenada Board of Tourism is making sure that users of the airport are given a memorable experience, one which is comparable to or exceeds what they will get anywhere else in the world.
The expansion and development exercise taking place at the PSIA will make it a larger, much more comfortable and more welcoming facility but will also be the working place of a more motivated and enthused staff and the best civil aviation services in the world.
Take a little time off as The Barnacle and the board, management and staff of PSIA walk you through, take you on a little trip if you may of the changing face of the Point Salines International Airport and give you a glimpse of what is to come later on.
No doubt in the very near future, whether you are traveling or not you will have reason to visit this facility since there will be lots to offer for both the traveler and the non-traveler.
HON. BRENDA HOOD
TEAM EFFORT BY ALL PLAYERS WILL ASSURE THE VISITOR A WONDERFUL EXPERIENCE
The development and improvement exercises taking place at the Point Salines International Airport fits in with the overall tourism development drive taking place in Grenada.Minister for Tourism at the time of preparation of this article, Senator Brenda Hood said one aspect of the Airports Authority’s developmental plan is the improvement of the infrastructure along with the quality of service and also the environment.
This she said explains the spending of millions of dollars over the past few months to refurbish the airport and to make sure that when people come to the airport they feel comfortable.
According to the minister, the arrival and departure areas have been expanded to accommodate a growing capacity at the airport. The various airline offices are now more comfortably outfitted and the baggage area is being expanded. Senator Hood said the shops are improving in terms of the type of products that they sell and therefore the Ministry of Tourism and the Airports Authority see the expansion as part of the whole developmental thrust for civil aviation on the island.
The minister pointed out that as a small nation we have to compete with the rest of the region and the rest of the world and no longer can size be used as an excuse because they are saying that if you are that small then why not be the best?
The mission of the ministry therefore and all the other stakeholders involved in the tourist industry is to try and be professional in all they do and make sure that all the services offered are the best.
VISITORS FOR CWC 2007 WERE TREATED TO A COLOURFUL WELCOME BY MIN. HOOD, CEO GILBERT AND OTHER MEMBERS OF THE PSIA STAFF
To that end, she said she was very impressed and continues to congratulate the staff of PSIA on the level of service that was provided during the period of Cricket World Cup 2007 to the guests that arrived at our destination.
Sen. Hood said this underlines the issue of training as part of the whole development because it is obvious that the airport staff was well trained and this will continue since as with everything else there is always room for improvement.
The minister sees the airport as no longer simply a place where people fly out and come in but where they can have a great experience. This is why they are encouraging other conveniences and facilities like banks, different kinds of shops and even looking at the idea of putting in a playground not too far away so that when families come to see their loved ones off the children can be entertained.
It is still a reality in Grenada she said especially among our rural communities that when a loved one is traveling bus loads and even truck loads of people come to bid them farewell. When these people are waiting for the traveler to depart they should be able to entertain themselves and make the wait more enjoyable.
This will rebound to the benefit of the businesses on the airport, Min. Hood said, the concessionaires etc. will do more business of a result of more people remaining longer at the airport due to the level of service that will be available.
The minister can see the Airport Authority Board being justifiably proud of what is happening at the facility, being part of it, giving directives to the Chief Executive Officer and other management of the authority.
NEWLY EXPANDED TICKETING AREA
She said it is always good when one is part of an organization and can see development going on at a positive pace. It means that their contribution is not going to waste.
She said the people on the board are volunteers who get only a small stipend but no salary for their contribution but still put a lot of time, effort and advice into the running of the facility and they want to make sure that whatever happens at the airport is in the best interest of the country.
Generally Sen. Hood is firm in her belief that visitors’ experience in any destination should be greater than they expected. They would have heard about the place and become impressed with it from a distance and when they do visit their experience should surpass what they anticipated.
She believes this happened in Grenada for cricket world cup, they were blown away in terms of the services, the hospitality and the whole experience that they had in Grenada.
They felt good interrelating with the people of Grenada Carriacou and Petite Martinique she said and from listening to the comments and reading all the e-mails and cards visitors are saying that they are coming back, Grenada is a place where they want to enjoy a vacation.
She said the legacy of Cricket World Cup is what will develop and build this country for the future and although cricket was just for 10 days Grenada is planning for the future with projects such as the development taking place at the airport. Although it was fast forwarded for the cricket, the people who will benefit are those who will be using the facility from now on and getting the experience.
The minister wants to send the message to people to maintain their patriotism and continue to make Grenada beautiful not only for the guests but also for all of us who live here.
She is a strong advocate of beautification, planting flowers along the roadways planting trees and generally keeping Grenada an attractive place.
Mrs. Hood explained that the development of the civil aviation aspect of tourism is a tripartite effort among the Airport Authority, the Ministry of Tourism and the Grenada Board of Tourism who all work in close relationship to ensure that civil aviation is of a very high standard.
She said if everyone does not do what they are supposed to do in terms of the monitoring, execution and making that all the regulations are met the airport can be de-certified and if this happens then major carriers that come to the destination will cease to do so.
The minister continued that the fact that we have been able to meet and maintain the post 9/11 requirements means that we have some very skilled and trained people at the airport with the will and ability to work and we are impressing the rest of the world.
She said it’s all about knowing what is to be done having, the will to do it and doing it and then good results are assured.
TERRENCE FORRESTER, CHAIRMAN OF THE GRENADA
PSIA BOARD-ENHANCING THE PRESENT, PREPARING FOR THE FUTURE
Click on the loudspeaker to listen to the audio Interview
In this interview Forrester talks about this present project and what is to come for PSIA.
To my mind people take an international airport for granted. They see planes fly out; planes fly in and are probably not so interested in what goes on, the machinery that runs an international airport. As the Chairman give us an insight into the technicalities of running an international and maintaining the necessary standards and certification.
I have been the chairman since April 2005 and this development came on the heels of the need to in a massive expansion and renovation of the airport in order to facilitate the needs of World cup 2007.
It was a tremendous task in itself. We had already in our possession a master plan development of the airport which was done by a company called HNTP of the USA and coming out of that master plan we engaged consultants out of Cuba who assisted us relative to accomplishing a part of the master plan refurbishing, development and expansion work.
We then engaged contractors and eventually selected a company out of Jamaica called OMS and they are just concluding the final works of the expansion of the airport. This was brought on with a little bit of a haste and necessity in order to accommodate the expansion needs of the projected demands for World Cup 2007 but it is also correct to state that the expansion of the airport was very much in the making for a very long time and was actually needed in an effort to take the airport to the next level as to where it needs to go.
We are happy that this has been accomplished. We now have a brand new check-in area. All the airlines are in one block and therefore it is an entire check-in area. That check in area is facilitated by back offices which accommodate that airline operators, baggage control systems etc. We then have a new departure tax area, a bank will be moving in shortly, new concessionaire shops etc. and we are now looking at expanding the area which houses the immigration, departure and security facilities.
We realized there is a little bit of a bottle neck there so within the next few weeks we will make the necessary accommodation so that there will be a smooth flow of passengers.
We have also expanded the arrival baggage area. We are putting in 2 new carousels. We also have a brand new upper level departure lounge which feeds from the old existing departure lounge. In other words we now have two departure lounges and the airplanes have the privilege of deciding which one to use for their passengers to board. We have constructed a brand new VIP room on the upper level departure lounge and there will be a second VIP room because the existing one will be incorporated into the existing departure area. We will have an escalator, manual steps plus a lift to take care of passengers’ needs.
All in all, the airport has gotten quite a facelift and looks very impressive although not finished yet and Grenadians have given it a vote of approval.
The formal opening of these facilities will be in a few weeks time.
What has been the cost of the work so far and how did you raise the financing?
The projected cost so far amounts to close to 14 or 15 million EC dollars. We have been able to utilize our own resources at the Airports Authority, resources that were on fixed deposits in various institutions but at this particular time we are running a little bit tight and hoping that we can continue to manage it effectively.
It’s very important to improve the facility. Could you tell us about plans for upgrading the ability of the staff to take on the responsibility of serving the international community in the way that they expect?
We have ongoing training arrangements for staff and I must note that we are grateful for the assistance being offered by Mr. Peter De Savary who is presently undertaking a major tourism project in Grenada.
He has offered the airport a training facilitator and we have daily and constant training of all staff at the airport including immigration, customs, administration, airline staff and all staff members because we realize that customer service is a number one priority at this airport.
You mentioned Peter De Savary and I was going to ask you about plans I heard he has to work with the airport authority to establish a hanger and some other facilities for housing of private jets. Can you elaborate on that?
Well he has indicated and we certainly concur that as Grenada moves deeper and closer into more and more development and expansion more and more investors and other individuals will be coming to Grenada with private jets and therefore we need to create the facilities to that private jet operators can have hanger spaces, maintenance spaces and a fixed base operation otherwise known as a first class lounge.
We have also received from the group a golf cart which is presently being used to provide facilities for passengers and crew from private jets, to also accommodate first class passenger of flights from the SU, the UK etc. and also to ferry passengers in need such as the elderly, wheelchairbound and so on.
When would Mr. De. Savary’s work begin, when will it end and what are the implications for tourism with all of the changes taking place at the airport?
We hope to soon start the preparation for the hanger spaces and for the construction of the first class lounge. First of all it will be a temporary lounge but the intention is to have a major first class lounge built later on at the upper part of the airport compound where the old building is presently located and was previously used by the Julien family.
Is he funding it directly?
Yes, as a matter of fact he is participating in the financing along with some other developers on Grenada so it will be a joint venture operation with Grenada Airports Authority, peter De Savary, The Hog Island project developers, the project developers in Levera, the developer of the project on Calivigny Island and others.
Can you give us an estimated cost and when it will be completed?
I am not in a position to give a cost for example of the first class lounges. The hanger space is relatively inexpensive. We are basically preparing the ground and they will have the responsibility to put on the slabs and import the hangers. That is of no cost to the airport authority.
Persons who are asking where is the tourism, where is the traffic for all the upgrading, what is your response to that?
Many a time you will also have to ask yourself the question which one comes first the chicken or the egg and the reality is if you are never prepared to accept and access opportunities then you will never get opportunities.
But in your forward planning what are you working towards?
We are working very closely with the Grenada Airlift Committee and we had several meetings with major airline carriers out of the US. We are reasonably comfortable with the transport mode from the UK, British Airways, Virgin Atlantic, Excel and Condor out of Germany. In the UK and Europe we are o.k. the area we have to develop is out of the US. We only have for the time being American Eagle out of San Juan and when necessary they will put on an extra flight.
We are working assiduously with US and regional carriers relative to improving our airlift out of the US. Air Jamaica is doing a fantastic job coming in 5 times a week and we are now negotiating with the former BWIA, Caribbean Airways. They are hoping to recommence service from the US into Grenada.
We are quite hopeful. Earlier this year talks were held in Atlanta with a US carrier who expressed strong interest in coming to Grenada and all of this interest from carriers are coming as a result of the projects that Grenada has been attracting.
A great amount of your resources come from departure tax. Is the rise in airfares a concern for the airport authority?
Have you seen a drop in Caribbean traffic and are you concerned?
Yes we are concerned regarding the increase in fares especially with the new combination of Caribbean Star and LIAT. That has also resulted in a reduction in flights and an increase in cost. That is a concern not just for the Airports Authority but to the government and people of Grenada. Discussions have been held with the management of LIAT and our government and Minister of Tourism have expressed concern regarding the cost.
We hope with the talks LIAT will realize that they could increase their traffic, increase the movement of passengers within the region at a reasonable price. It is left to be seen what will be the outcome.
Although the project was not quite complete foe World Cup, from all reports the PSIA did an excellent job of welcoming visitors. How was that achieved?
This came about as a result of the close working relationship and collaboration with the staff of the airport, the entire security unit and all personnel associated with the airport and those working closely with the airports authority.
We recognize that in order to achieve our goal we have to involve people in every aspect of it. I have to give commendation to the new Acting CEO Mrs. Joan Gilbert and her management team and staff for working diligently. The security unit, immigration and all involved gave 100%.
We also had full support from the minister relative to the entire exercise and are quite pleased with the result.
What were some of the problems encountered?
We have had some delays for various reasons. When we started in August last year there were some delays as a result of some workers have to participate in carnival. We also had some delays caused by rain in September. The project should have been completed two months ago so it is anticipated to be two months delayed. We are hoping that by the end of June the entire project will be completed.
So far it is looking really lovely, it is something wonderful to behold like a true developed Caribbean airport.
What is the mission of the Board? What are you hoping to deliver at the end of the day?
At the end of the day the Grenada Airports Authority wishes to make this product one of the best in the Caribbean, an airport that can provide all the facilities for the traveling public with great ease. We are very much aware of the need for customer service and we want to be one of the best customer service airports in the Caribbean.
We want to ensure that when people visit Grenada they must remember it for the top quality service that they received at the airport.
As chairman what legacy are you leaving?
Upon accepting chairmanship of the airport I had indicated to the minister that I could only afford one year of service to the authority since I am committed to several other areas.
It so happened that it went on to two years and yesterday there was a formal goodbye to me as my stint as chairman of the airport expires at the end of May.
Incidentally the minister of tourism is also leaving tourism to take up a new ministry so we were both bid farewell at the same time while the new minister of tourism was introduced.
I would like to leave with a legacy of trying by best with the limited resources and with the assistance of the directors, management and staff. That we did our best to move the airport from where it was to where it is presently in its refurbishing and upgrading and what it looks like today and that we were able to bring awareness and consciousness to the workers at the airport that customer service ought to be second to none and Grenada ought to be known for customer service.
What does the development of the airport and other areas say about the government thrust to overall development?
The airport must send a message to the rest of the world that Grenada is a country to be taken seriously. That it is serious about the development of its people and its commerce. A small country with limited resources but big aims and objectives.
How ready is the facility to continue its development based on the master plan?
The master plan is set. There is a strong board of directors, a strong management team and they just need to continue the hard work, commitment, sacrifice and ensure that they take the airport to another level. By the time this project is complete it means having to plan the other areas of trying to make the airport a full destination, like a small city.
MRS. JOAN GILBERT MBA, CHIEF EXECUTIVE OFFICER OF PSIA
TOGETHER WE WILL MAKE THE PSIA THE BEST IT COULD BE
The Point Salines International Airport (PSIA) operates with a planned program of development and improvement that unfolds as time goes on.Chief Executive of PSIA Mrs. Joan Gilbert explains that the airport’s Master Plan calls for the periodic expansion of the airport in various aspects to facilitate the projected influx of passengers that will be arriving at the PSIA.
The expansion happened to coincide with the hosting of ICC Cricket World Cup 2007 and therefore the PSIA board and management decided to push the project and get it ready for the event but the plans had been in the making for more than 5 years.
Mrs. Gilbert gave an outline of what the projects entails and began with the expansion of the check-in area since the idea is to have everybody checking in at one particular location.
The previous method saw passengers checking in at several different areas depending on the airline they were traveling on. Gilbert said the new arrangement which is required under the master Plan will affect a smooth flow of passengers since all persons will be checking in at one particular area.
This new method of checking in has been extended to what the CEO described as a one stop operation. After people check in they will go straight to the Service Charge area, make the necessary payment and then depart through the designated security checkpoint.
FROM LEFT) CEO MRS. JOAN GILBERTT, MAINTENANCE MANAGER - WHYME COX
So check-in area, service charge area and banking facilities are all in one location making life easy for the traveler.
An area of concern had been the existing departure area which was considered much too small. In an effort to remedy this, an additional departure lounge has been created upstairs to augment the one downstairs.
The upstairs departure lounge will be accessed by elevator, escalator and stairs proving that the airport authorities are taking the needs of everyone into consideration.
The downstairs will continue to accommodate the shopping facilities as it will the government’s VIP lounge but upstairs will also have a VIP lounge and some shops.
The airport CEO said proudly that when the project is finished it is something that Grenadians will be able to feel proud of since it gives that international feeling.
The first class passenger lounge downstairs will be demolished creating an expanded and much bigger departure area there in addition to the new area upstairs. The intention of the authority is to open up the VIP area upstairs to Grenadians so business concerns who may have associates coming in from abroad have the opportunity of using the VIP lounge at a cost to facilitate their visiting executives.
The arrival area as well has been expanded but besides expansion that area has been redesigned and reconfigured. The immigration desk has been relocated to create a more welcoming atmosphere. Now as soon as the visitors enter they meet the immigration officers.
There is now an information desk for visitors who need additional information complimenting the work of the Grenada Board of Tourism.
The Ministry of Health also has a presence at the PSIA to take care of persons coming with any illness that will require their attention.
The baggage claim area has been expanded with about 7000 sq. feet of additional space, about the same increase as the arrival and departure lounges.
This additional space will facilitate bigger flights coming in. The airport will now have the capacity to accommodate 4 or 5 wide-bodied aircraft according to the CEO.
Gilbert said the area of parking is also being looked at although it is not really part of the expansion project but a security consideration. She said the PSIA authorities were warned that the car park is too near to the ramp so there was no choice but to relocate it to the opposite side. That is now being worked on.
A few months ago the configuration of the traffic arrangement at the airport was changed and this too is for security reasons because the situation that existed before saw the huge gasoline tankers coming through the airport.
In this era of terrorism the question of airport security, Gilbert said is of paramount importance and neither the passage of persons not related to the airport nor of fuel tankers passing in front of the terminal could have been allowed to continue.
In response to critics who argue that this happens in Trinidad or in Barbados, Gilbert responds that in those countries the ramp is located a considerable distance from the terminal building so if anything should happen close to the terminal building it does not affect the ramp.
In our case though, the ramp practically adjoins the terminal so if anything should happen in from of the terminal it would certainly affect the ramp.
Gilbert reiterated that she and her staff have a responsibility to secure passengers and other users of the airport. She explained that while some of the changes that the airport authorities make may not be in keeping with the master Plan, sometimes events around the world force them to implement a lot of directives that are issued from time to time by international agencies that govern civil aviation around the world. She said as long as the threat of terrorism is present the airport will have to react to them.
The airport CEO said Point Salines must maintain its reputation on the international scene. Flights coming from our country must not be subjected to extra scrutiny because we are seen as being slack where security is concerned so the authority must honor its responsibility to protect people using its facilities and protect our reputation as a traveling destination.
The developmental work taking place at PSIA is now about 90% complete. The deadline for completion is June 15th taking into consideration that the escalator and elevator will take about a month to install.
Admitting that being human at first the challenge of managing the airport seemed a little daunting, Gilbert said she however jumped in with both feet.
Holder of a masters Degree in Business Administration in addition to her employment background she felt she was qualified and had the experience to take up the challenge.
She took the opportunity to advise people especially the youth that when you prepare yourself through education you will not back down from any challenge that comes along.
Gilbert said it was indeed a challenge preparing for Cricket World Cup while at the same time managing the $20 million dollar project but she enjoyed it and will do it all over again.
NEWLY REFURBISHED DEPARTURE LOUNGE
Gilbert commends the staff for the quality and level of preparation for world cup cricket, laughingly saying that the airport was probably over-prepared since they understood the significance of this grand event.
Person coming through had high praise for the airports authority and all concerned did extremely well, conducting themselves professionally and skillfully executing the warm Grenadian hospitality.
Visitors were treated to entertainment featuring local steel bands, drummers, dancers in addition to other cultural presentations and acts of hospitality.
The airport authority is now not only depending on civil aviation activities for revenue but is trying to attract businesses to the airport that will cause people to come there whether they are traveling or not.
Provision is now being made for additional shops and getting into the habit of having a food court so persons can come to the airport and meet friend and socialize.
Looking into the future Gilbert said having an international airport running the way it should run according to international standards is one thing but having the human resource buy into it, having them up to a certain level of personal development and qualification would be ideal.
She said whatever structures there are in place there must be the human skill, knowledge and competence behind it to drive it forward. Her vision therefore is to get staff to develop themselves to their maximum potential .
SYDNEY CHARLES, MANAGER OF AIRPORT OPERATIONS
IT’S ALL ABOUT DOING WHAT IS SUPPOSED TO BE DONE AND DOING IT PROPERLY
The day to day operations of the Point Salines International Airport is entrusted to Mr. Sydney Charles, Director of Airport Operations.Another veteran of the PSIA Charles has been there since the opening of the airport 23 years ago with a four year break during that tenure.
As Director of Airport Operations he is primarily responsible for all airside and landside operations at the airport. Airside operations basically involves the movement of aircraft , vehicles associated with this movement and ensuring that the area is free of debris for the safe movement of aircraft. Landside operations deals with ground transportation on the public side of the airport.
Charles, in his regular course of duty needs to ensure that passengers and the general public arrive in a consistent and orderly manner when departing passengers have to be dropped off or arriving passengers have to be picked up. This is accomplished by constantly communicating with the various stakeholders like the Customs, Immigration, Taxis and Red Caps. In an effort to maintain order when coming to the airport, the use of the public car park is critical. And as Charles put it, you arrive, you drop off, and you go to the car park so that order could prevail.
PASSENGERS WAIT IN LINE AT THE NEWLY REFURBISHED ARRIVAL LOUNGE
The Operations Manager also has to coordinate the ground transportation, meaning the taxis to ensure they pick up passengers consistent with the rules and regulations of the Airports Authority.
As far as the land side aspect is concerned, the Authority is considering ways to make the traffic flow more smoothly thereby reducing the congestion. This is done by placing a number of No Parking signs around the compound, instituting a tow- away service together with additional police and airport security personnel.
A method has been introduced whereby vehicles arriving at the airport, come in on the main road, drop off departing passengers, make a right exit and go back to the car park or leave the airport if that is their desire.
The concept is that if there are also arriving passengers at the time with those vehicles departing the airport travelling in one direction and those arriving at the airport traveling in the opposite direction it could create some congestion. Under the previous arrangement vehicles that had dropped off departing passengers went all the way up to the arrival area before they exited unto the back road. This problem has been eliminated by their exiting unto the back road as soon as they have dropped off their passengers.
The smooth execution of this process takes coordination with the airport authorities, the taxi service and the police and security. However, the long term solution is to have all traffic flow in a counter clockwise manner to minimize congestion.
VIRGIN ATLANTIC AIRCRAFT BEING TENDED TO BY ASG GROUND HANDLERS
One of the ways in which this is done is by the provision of Air Traffic Control and Meterological Services whom he is responsible for. Air Traffic Controllers are responsible for safety of airplanes in the sky, and the people at the Meteorology department give adequate weather information to the pilots. Then, there is the runway which has to be clear of any kind of debris all the time including the sides of the runway.
Another essential aspect of safety and security is the fire service which has to be able to respond within a certain time in the event of an incident and must therefore be constantly standing ready at the required airport category.
By airport category, Charles means that there must be adequate fire protection for the largest airplane using the facility. We are classified category 9 since the largest plane using Point Salines is a category 9, the Boeing 747 which is flown in by Virgin. In the event that a fire truck breaks down and cannot be replaced immediately, the airport category will have to be lowered and therefore pilot of planes of the 747 size may take the decision not to land since we will not be able to provide the necessary fire fighting response to that particular aircraft.
Runway and apron inspections are done twice a day to ensure there are no debris and other materials that can damage airplanes.
When passengers disembark from an airplane their safety has to be ensured as well by seeing that they are led in the proper direction by a member of the airline staff and they do not stray and get ingested into a jet engine or get injured an aircraft propeller.
Charles has to make sure that all these things are consistent as far as rules and regulations are concerned in addition to the land side responsibilities.
In his 23 years of service at the PSIA Charles has witnessed a lot of changes but he said changes as far as operations are concerned have been very limited because the physical infrastructure of PSIA was basically ahead of its time in terms of the size regarding the facilitating the volume of passenger movement.
He said as far as aircraft operations are concerned it was realized within a short space of time that the apron was too small and had to be expanded. That change came around in 2000 in increase the capacity from two widebodied aircraft to aircraft parking positions for four large jet airplanes and an additional two positions for smaller airplanes of the LIAT and Caribbean Star type. The apron will have to be expanded even further in the near future.
As a rule of thumb, the runway has to be resurfaced every 10 years and it has been resurfaced twice so far and will not be due for another resurfacing for a further 7- 8 years.
Charles is quite aware that once you operate an international airport there are certain standards that you have to maintain. There is a regulatory body called the International Civil Aviation Organization responsible for ensuring that international airports all over the world maintain consistent standards.
SITE DESIGNATED FOR THE NEW CAR PARK
Auditors visit airports periodically to ensure that the standards are being observed and if any are not then the airport management is given a certain time by which compliance can be ensured.
Charles said airports are dynamic so every so often the management has to look at areas that need development, expansion or improvement.
This is done by making regular reference to the airport master plan.
In addition, staff has to be constantly training and upgrading to make sure they do their jobs more efficiently to meet the demands of modern airport operation.
JOHN MITCHELL, HEAD OF AIRPORT SECURITY
AIRPORT SECURITY AND YOU - Keeping your experience simple
There is much more to the operations of the Point Salines International Airport than readily meets the eye.Under all of the back and forth movement of passengers and staff, the shopping for last minute items, the electronic alerts and advisories and the landing and taking off of aircraft, there is the ever important question of security and safety for everyone and of everything traversing the facility.
In more recent times aviation security has evolved into a highly specialized and dynamic operation that consistently utilizes both conventional and technical means to accomplish and maintain safety.
Inspector John Mitchell the Manager of security and safety acknowledges that where airport security is concerned a moment’s lapse in vigilance can result in serious consequences for the traveling industry and by extension our nation’s economy. He further explains that the primary objective of the security department is to assure the protection and safety of passengers, crew, ground personnel, the general public, aircraft, and facilities of the airport against acts of unlawful interference perpetrated on the ground or in flight. He also states that since their safety is of primary concern, adequate measures are continuously enforced ensuring no windows of opportunity exist for the propagation of criminal activities.
The increase in global terrorist activities has dramatically affected the way in which aviation security is being dispensed taking it to a significant higher level. The attacks of September 11th 2001and most recently the foiled liquid explosive plot on August 8th 2006 continually serve to remind us of the ongoing threat facing the civil aviation industry.
Mitchell said that the most recent measures relating to the restrictions on liquids, aerosols, and gels is as a direct result of the real or perceived threat on the international arena. He was quick to highlight that other steps implemented are simple proactive and compensatory measures to accommodate the local environment. Although aviation security encompasses a multifaceted arrangement, (the majority of which are restricted), he used the opportunity to share some declassified information which in his view will immensely aid the traveling public in preventing delays at the security check point.
DEPARTING PASSENGERS ENTERING SECURITY CHECK POINT
He admitted that there have been some complaints from passengers who are not traveling to North America or the UK who made inquiries as to why their liquids and gel should be taken away when they are not headed for these locations.
He pointed out that because the same departure lounge is used by everyone and people are sometimes checking in at the same time for flights going to different locations the possibility of some transfer or exchange of some dangerous material has to be preempted.
The security manager sees it as very important that the public understands the deep intent of the security measures that are implemented at the airport since their cooperation is critical to an effective passenger flow.< At the checkpoint, travelers will be asked to remove the zip-top bag of liquids and place it in a container for Xraying separately which will allow security officers to more easily examine the declared items.
In addition, larger amounts of prescription liquid medications, baby formula and diabetic glucose treatments must be declared at the checkpoint for additional screening. To ensure the health and welfare of certain air travelers the following items are permitted.
He said that if these items are in containers larger than three point four ounces the following is to be performed:
Passengers should remove metal items at the security checkpoint and place them in the container offered. The container will then be sent through the X-ray machine. Time can be saved by not wearing metal items or by placing them in carry-on baggage before getting in line.
Items purchased in the duty free shops are for use within the sterile area or to be taken onboard the immediate flight. If you must leave the secure boarding area and re-enter through the screening checkpoint, items exceeding 3.4 ounces that are not in the ziptop bag will again be prohibited.
Mitchell is satisfied that the security system at the PSIA is up to standard and meets international requirements. He said that they have been subjected to audits by the International Civil Aviation Organization (ICAO) and the Transportation Security Administration (TSA) and while it is obvious they would find areas that can be improved upon, generally they were extremely satisfied with the security arrangements at PSIA. Mitchell gave a guarantee that the traveling public can feel very safe traveling through Point Salines International Airport.
SECURITY CHECK POINT USING STATE-OF-THE-ART EQUIPMENT
With reference to the renovations and developments taking place at PSIA, Mitchell said whenever construction is being done at the airport the security department is readily consulted and plays an integral part in its evolvement, and that his department has therefore been involved from since the inception of the project, identifying and rectifying security and safety issues. The developing facility itself he said has improved the security product because suspected areas of weaknesses that may have facilitated possible intrusion were eliminated, generally enhancing the security arrangements.
The inspector was high in praise for his security officers and other law enforcement agencies in particular the RGPF and the Customs who continue to maintain a steadfast commitment to the security of our boarders in general and particular PSIA.
Above all he concluded that except the lord keeps this facility the watchman watches in vain.
ALLAN SIMON, INFORMATION SYSTEMS MANAGER
PSIA Refurbishment and Expansion Supplement
IN THIS INFORMATION DRIVEN WORLD THE PSIA WILL NOT BE LEFT BEHINDThe availability of relevant information on a timely basis is becoming increasingly important for any business organization and the Point Salines International Airport recognizes this.
Allan Simon is the Manager Information Systems. His duty is to provide support for the general administration of the Airports Authority in terms of guaranteeing system availability as it relates to information.
That information must be available to all; both the users of the airport in terms of passengers and the administrative team at the airport will be able to use various tools in order to ensure the successful functioning of the facility.
Not only must Simon ensure that everyone has the information that they need to execute their duties but they must have it in a timely manner and in a manner which will enable them to use it as a tool to perform their role at PSIA.
Simon pointed out that focus must be brought to the Grenada’s Airports Authority’s mandate as the administrative tool of Point Salines International Airport. And the more information that is available, the better quality decisions the personnel can make.
Although Simon has worked at PSIA for several years his present position is one that has been recently created. He has however always been involved with the information system at the airport.
His primary function originally was to provide administrative support to the maintenance department by way of monitoring and reporting on maintenance activities. All this so that proper decisions can be made at the facility concerning when to get rid of a certain asset and buy a new one or whether it makes sense to continue maintaining it for example.
The IS manager said his post has evolved because people need information on a more timely basis. The whole environment has changed and more and more computers have been introduced.
Simon said the technology becoming available on a constant basis is as dynamic as the industry itself. He was referring to the changes in the technology including the new software constantly coming on stream. It has therefore been a challenge to effectively keep up and ensure that the airport operates at maximum efficiency.
Simon said during his time at the airport there have been some significant adjustments even in the way the airport is administrated. He thinks things are poised to move forward now because the airport has a good mix of experienced personnel together with those new to the aviation industry.
These new people come with very good ideas and when those ideas are blended with the experience the result is a new thrust in terms of innovation and the way things are done on the airport.
Simon believes that the various departments at PSIA are already planning for the future and as it relates to the expansion and the physical improvement he noted the various comments that they have been receiving all approving and praising the improvement in the aesthetics of the compound.
However both the experienced staffer and the authority’s management members know that they cannot become complacent with the praise they are getting because they are aware that they still have a long way to go.
They are working with a master Plan which is pointing the way forward and while this phase of the construction will soon come to an end, other projects have to be embarked upon.
The driving force behind and the justification for all this though he said has to do with our air lift, getting people into this country which is what generates the revenue so the airport authority could finance the necessary projects.
He sees this task of generating revenue from passenger movement as the most critical challenge being faced now but is confident that it will be done.
At the airports authority they are also aware Simon said that they cannot do it alone but require a joint effort among themselves, the hotels, the Grenada Board of Tourism, and all other relevant players.
The Information Systems manager said one of the feedbacks they have been getting concerns the shortage of rooms on the island which makes it more difficult to attract additional airlines.
So although PSIA does have the facilities and capacity to accommodate more aircraft this alone is not enough but must be a national effort.
Simon said more and more his role and that of his department is becoming increasingly critical to airport operations.
At present the Authority has installed a computer system at the tower, which provides air Traffic controllers with aeronautical information pertinent to flight plans and routing informational. This system is interconnected to AFTN circuit, which facilitates similar information being shared with other islands in the region and extra-regional territories.
Another computer-based system is the flight display system and Simon said it is important that these systems are always up and available for people wanting information especially with the airport getting bigger travelers can’t be walking around asking for information. It must be provided to them.
All that being the case the airport authority has taken a decision to improve on the IT infrastructure at the facility in order to sustain those drives.
Simon thinks that in this era where small size is no excuse for incompetence development of the information system is just as important as that of the other infrastructure that the airport carries.
He said whether you are a developing country or not once you are prepared to host events such as Cricket World Cup and once you intend to attract large numbers of persons at a time there are certain things that they expect to find and accept no excuse for lack thereof.
The airport authority has realized this hence the thrust into ensuring the availability of all the necessary conveniences. Personnel in the IT department for example are on constant call and can be brought out whenever they are needed.
The IS manager said the role of his department and other such departments not only at PSIA but on the world stage will continue to increase in importance considering the numerous inventions that are coming out everyday and the rate at which things are changing.
FACILITIES AND MAINTENANCE MANAGER, WHYME COX
NOT ONLY MAINTAINING THE AIRPORT BUT MAINTAINING STANDARDS
Point Salines International Airport’s Facilities and Maintenance Manager, Whyme Cox was re-designated as the Site Representative during the period of the expansion project.This means he was representing the interest of the airport authority on the project.
As maintenance manager, Cox is in charge of the total Maintenance Department which is subdivided into smaller departments. These comprise the Fields and Grounds Department, the Garage, the Plumbing Department, Electrical Department and Building Department. All these departments have a supervisor designated by Cox based on what needs to be done who execute according to his requirements which, of course, are informed by the demands of the organization and the standards that have to be maintained.
When the expansion project got underway, it was recognized that it was too much for one person to execute the role of maintenance manager and site representative simultaneously. It was therefore decided to have one of the better performers in the Maintenance Department take over temporarily while Cox who is a Civil Engineer by training dedicates his time to the expansion project.
Cox’s role was then to basically monitor the project and the entire construction process; ensuring that sites were ready for the operations that were due to be carried out there at a particular time such as the pouring of concrete. He had to ensure that everything was up to specification as laid out in the drawing and documentations before giving the okay for the process to proceed.
Now that the majority of the construction works has been done Cox is now in the process of fitting back into his regular management of the Maintenance Department. Cox said that being a Civil Engineer, the assignment just meant that he was getting into what he was trained for and so did not present an unusual challenge being in his line of expertise.
Cox sees his direct involvement in the expansion project as having enhanced his experience for his career in terms of airport maintenance and civil engineering. He did gain quite a wealth of experience and knowledge, he said, being one of those at the forefront of a project of this magnitude and cost.
The maintenance managers admits that working on such a project and being in contact with so many different persons sometimes puts a strain on the tolerance level of a person, and can fray the nerves a little when things are not getting done the way one would like it to. It did help him then that he is of a tolerant and composed temperament naturally. Therefore, his focus was on following procedures, doing things the way they ought to be done, kept calm and that minimized potential problems with others.
The Point Salines International Airport, being the air visitor’s first physical contact with Grenada, Cox considers it very important that a good impression is made from there. He said the visual reality of what the Airport Authority is doing presents those involved with a good feeling. He recalls that during the process several people voiced and showed annoyance at the inevitable inconveniences that got into their way from time to time. However as the project evolved and began to take shape they realized that all the negativities were worth it when they considered the significance of the project and what it means for Grenada’s Civil Aviation and Tourism Industries.
“Now”, Cox said, “people are voicing considerable approval and admiration for what is taking place and even trying to get more information about the project”. He certainly looks forward to the total completion of the operation which he said “will definitely present a more complete package to the individual using the airport”. He said “if one remembers how the airport was one year ago and consider how it is now they will see a considerable difference caused by the upgrading and when the project is completed that difference will be even more pronounced”. “The facility will be much more user friendly, in terms of shopping, seating, the flow of passengers and the very ambience of the place”.
The maintenance manager does not foresee is job as being much more challenging because of the increased size of the airport, especially not in the near term since the place will still be new. In addition because of the improved layout and set up it may be easier to locate and resolve any problem that may arise. Cox believes improvement and development is the law of efficient existence and expects the PSIA to be always on the ball in terms of this.
MRS. CRISTINA DELGADO-JOSEPH, MARKETING AND PROPERTIES OFFICER
MARKETING THE AIRPORT IS MARKETING GRENADA
Mrs. Cristina Delgado- Joseph holds the title of Marketing and Properties Officer of the Point Salines International Airport.Her duties and responsibilities include the marketing of the services of Grenada’s airports including Lauriston Airport in Carriacou. She is also charged with coordination with the concessionaires, tenants and users of the airport facilities.
Under her care fall airlines, service providers like catering and fuel suppliers providing therefore the link between the airport authority and the users of the airport.
An experienced member of staff, having been at Point Salines since 1997, Delgado- Joseph has witnessed changes and adjustments to the facilities.
She said since she has been at the airport there have been two major projects. One was undertaken in 2000 when there was the expansion of the apron to accommodate more aircraft and the arrival and departure area were air-conditioned to improve comfort to the traveling public and the second major project is the one taking place now.
Joseph’s job is not without its share of challenges she having to interact with so many individuals, companies and organizations.
COLOBIAN EMERALDS DUTY FREE SHOP AT PSIA DEPATURE LOUNGE
Besides changing the physical appearance of the airport, Joseph said the projects that have taken place have also changed the culture of the PSIA meaning the attitude and mentality of the staff, the level of motivation and other aspects of operation as it relates to human resource. She said once you improve your facilities the pride of the people manning the facility will grow correspondingly. Joseph said PSIA is trying to develop the facilities en par with international standards both physically and operationally.
This instills a sense of pride which in turn positively affects performance and the way people go about doing things.
The marketing boss said the concessionaires are very happy with the changes. She said what the changes are trying to achieve is more functionality with the limited resources available in order to accommodate the needs of the traveling public while complying with the necessary international regulations.
The bottom line of all this she said is for the benefit of the traveler. The objective is for them to have a hassle free experience when they travel through the airport from the moment they enter the airport compound to the time the plane takes off if they are traveling out, from the time the plane lands to when they leave the compound for those coming in.
All the different services that the passenger encounters in the process needs to be efficient and the access from one service to the other smooth flowing and hassle free Joseph said.
As a tool for selling Grenada as a destination Joseph said the service provided is obviously the best marketing tool and once the traveler is satisfied that will work as promotion for the country.
She is confident that the facilities are international in the quality of service provided bearing in mind that we are competing with players around the world and some passengers would have passed through more than one airport on their journey so will be able to compare. In that case how we take care of passengers is very important.
Joseph said she is satisfied that PSIA with all the developments it is putting in place will perform as best it can at this point in time given our limited resources and limited space.
She said there are challenges but they are rising to them, working with all those concerned to be able to excel in the way services are delivered.
The airport is quite able to handle its traffic and in fact, she said, airport development is ahead of the demand.
The focus will continue to be on outstanding services and excellent care of passengers and other persons using the facility and with the dedication and motivation of the staff this should not be too difficult.
RESTAURANT AT PSIA DEPATURE LOUNGE
ATLANTIC NEWS SOUVENIR SHOP
OVERVIEW OF THE GRENADA AIRPORTS AUTHORITY (GAA) DEVELOPMENT PLANS & ACHIEVEMENTS FOR THE YEAR 2OO6
The Grenada Airports Authority (GAA) is a Statutory Body enacted by Act. N0. 9 of 1985, with the mandate to manage the Point Salines International Airport (PSIA) and any other airport in the State of Grenada.The Point Salines International Airport became operational in 1984 at that the time, was able to accommodate the number of aircraft and passengers using the facility. Following a Master Plan Review in 1996 conducted by DIWI Consult International GmbH from Germany, it was realized that the PSIA was becoming inadequate for increases in aircraft and passenger movement, as well as aviation activities. Consequently, the Master Plan advocated that by the year 2005, the PSIA will have to expand and upgrade its terminal and other facilities to maintain an effective presence as an international airport and to exist in the aviation market.
In the year 2006, the firm reality of the prognostication announced by DIWI of Germany had taken effect. Since its inception, PSIA has experienced the rapid growth in aircraft movement. It has also seen the growth in volume of both inbound and outbound passengers. There has also been increased use of the public car park which is now proving to be inadequate to service the public.
The operations at PSIA like other international airports worldwide are governed by standards mandated mandated by the International Civil Aviation Organization (ICAO) and most recently, the Transportation Security Administration (TSA). In addition, the Grenada Airports Authority is also conscious of the national preparation for the International Cricket World Cup (ICWC) event to be held in Grenada in 2007. As part of this national preparation, the expansion and upgrade at PSIA needs to be completed before the ICWC event.In light of this, expansion and improvement of the PSIA have become tremendously imperative. As such, the Grenada Airports Authority has committed itself to undertake such expansion and upgrade of the airport. The task is referred to as the Airport Expansion Project, and is estimated to cost in excess of EC$20M.
The improvement and expansion will focus on three (3) main areas which can be simultaneously executed.
REHABILITATION AND EXPANSION PROJECTS
PSIA would then be classified as a World Class facility. In August 2006, works commenced on the rehabilitation and expansion of the terminal building by the Contractor OMS Associates Ltd. On completion the following will be realized:Check-in Area
The Check-in Area will be expanded by approximately 7,000 sq ft into the existing car park. On completion, provision will be made to accommodate 16 Airlines Offices.Departure Lounge
The existing departure area will be remodeled to create an additional 1000 sq ft seating arrangement for departing passengers creating more comfort for the traveling public. Other features will include:Arrival Lounge
The existing arrival lounge will be remodeled and expanded to provide approximately 6,600 sq ft of additional space for the projected influx in passenger movement. This new area will be redesigned with the repositioning of the immigration desks and making provision for the newly implementation “free movement of space” among Caricom Nationals to ensure their speedy processing.
Bathroom Refurbishment Project
Over the past years, the state of the bathrooms at PSIA has been a source of complaints from passengers and users of the facility. Therefore the Authority saw it imperative to immediately address this problem by refurbishing all the public bathrooms located in the arrival and departure lounge and along the concourse. These bathrooms are now fitted with senor toilets and faucets which will greatly assist ensuring they are kept cleaned at all times. Upon entering the bathroom the most noticeable feature is the coloured inserts representing the national colours, red, gold and green.New Public Car Park
The panorama of the daily events around the world defines for us a new security environment of which Point Salines International Airport (PSIA) is no exception; since it modus operandi is dictated by the recommended practices and procedures of the International Civil Aviation Organisation (ICAO) and Transportation Security Administration (TSA).Arising from the security concerns about the close proximity of the existing car park to the ramp as expressed by TSA, the Authority identified an alternative location opposite the monument for the new car park. The new car park which is now under construction measuring 72,256 square feet will be equipped with modern facilities and will be able to accommodate in excess of two hundred (200) cars.
STAFF CAR PARK
With security being one of the key areas of concern not only for travelling public but also for staff, the Authority was forced restrict the number of vehicles that were allowed to park in the restricted area inside the compound and in front the terminal building. As a result, a new parking area was designated for the Airport Taxis, Rental and staff on the north western side of the Airport Terminal building leading to the La Source Hotel.With this new arrangement only six (6) Airport Taxis are allowed to park on the curb to facilitate passengers, based on rotation system, while only authorized vehicles bearing the Restricted Passes are allowed to park within the restricted area.
Airport Roof Refurbishment
After the passages of both Hurricane Ivan and Emily the roof of the terminal building suffered extensive damage, forcing the Authority to undertake refurbishment works of the entire roof measuring approximately 15,060 square feet. The project consisted primarily of the removal of existing roof membrane, replacement of concrete surface to receive the torch on roofing materials, the application of Bakor G100 base sheet glass and primer coating. Also included in this Project was the replacement of roof over the American Eagle Office and repairs to the roof of the Tower building. The Authority is confident on completion of all these works the issue of water leakage in throughout the terminal building will be a thing of the past.
Building of a Canopy
The Authority has now added another feature to the front of the terminal building with the construction of a canopy which now serves as the official Passenger Pick-up area. This new feature compliments the water fountain serving as an attraction for arriving passengers especially at nights.
NEW VEHICULAR TRAFFIC ARRANGEMENT
On August 29th 2006, new vehicular traffic arrangements were implemented at the airport resulting in the re-directing of the flow of traffic away from the terminal building. These measures were directly driven by concerns highlighted during the last Transportation Security Administration (TSA) Audit, which mandated the elimination of non- airport traffic from in front of the terminal building. AdditionallyCold Storage Facilities
The Government of Grenada initiated the development of a National Export Strategy for Grenada which forms part of the Economic Reform Programme, which was hampered by the lack of refrigerated and cooling warehouse facilities at the airport and as such the compromise quality of exports products such as such as fish, fresh fruits, and vegetables leaving Grenada.With the availability of Cold Storages Facilities at PSIA, the farming, fishing and horticulture industries could now realized significant saving since their products will now be delivered fresh at the intended designations.
SECURITY MANAGER – INSP. JOHN MITCHELL
SENIOR SECURITY SUPERVISOR Emon Charles
ICAO UNIVERSAL SECURITY AUDIT
The Security arrangement at Point Salines International Airport came under scrutiny during a five (5) day Security Audit conducted by a three (3) man delegation headed by Mr. Karen Zadoyan of the International Civil Aviation Organization (ICAO) during the period May 5th –10th 2006.The Airports Authority has done the Nation proud having received high commendations from the International Civil Aviation Organization (ICAO) on the successful completion of its Security Audit. The Authority was applauded for its excellent security arrangements and general operations at PSIA.
NEW X-RAY MACHINE
NEW X-RAY MACHINE
The Screening Officers at the Security Department is now better equipped to undertaken increased passenger flow with higher level of efficiency with the newly purchased X-Ray Machine costing in excess of US$ 70,000.CLOSED CIRCUIT TELEVISION (CCTV) PROJECT -(IT)
The Emergency Recovery Project (ERP) was conceived shortly after the September 11th 2001 attacks in the United States of America, on the initiative of the Government of Grenada and financed by the World Bank.The objective of the project was to assist the Government of Grenada in its efforts to reestablish and secure the productive capacity of the tourism sector in the aftermath of September 11th Terrorist attack in the US. Among other things the Project seeks to provide enhancement to port and airport security, necessary to maintain secure transportation linkages to major markets and to preserve the sub-region’s image as a safe tourist destination.
To this end the Project provided the following:
INFORMATION DESK
INFORMATION DESK
An information desk was installed in the Departure Lobby to provide information and assistance to the travelling public. This desk is also used to promote Cricket World Cup through the distribution of leaflets.
TRAINING AND DEVELOPMENT
The Airports Authority accepts the fact that Training and Development of employees is the main engine that propels organizational growth and sustainability. With this thinking the Authority continues to support staff in this endeavour by facilitating their participation in a number of training programmes and workshops.MANAGING CHANGE
Recognizing the intense changes and globalization in the current business environment, the Airport Authority saw it fitting to expose/sensitize its management and supervisory personnel of the four (4) fundamental developments within the industry.A one day seminar carrying the theme “Understanding and Managing Change” was attended by twenty six (26) persons at the managerial level including members of the Board of Directors on Saturday 22 April 2006. The seminar was facilitated by Mr. Marvin Johncilla, Human Systems Ltd, Trinidad and Tobago.
The Seminar focused on four (4) fundamental developments in the business environment namely:
STRAGTEGIC MANAGEMENT
Managers and Supervisors including members of the Board of Directors participated in a two days seminar in Strategic Management on 26th and 27th May 2006. The seminar was facilitated by Mr. Marvin Johncilla, Human Systems Ltd, out of Trinidad and Tobago. The objective of the seminar was to expose participants to the skills and techniques which will allow them to think, act and manage strategically.CLIMSOFT TRAINING WORSHOP:
Mr. Wayne Williams participated in a Climsoft Training Workshop held in Trinidad from 15th May to June 2nd 2006. The workshop centred on the use of Climate data application software and database.CLIMATE CHANGE WORSHOP:
Mr. Wayne Williams participated in a Mainstream Adaption on Climate Change Workshop held in Antigua, 27th – 30th June 2006. The workshop was mainly to assist participants in identifying and developing first approaches to national and regional public education needs with specific reference to hurricanes.ADVANCED PURCHASING TRAINING
Mr. Nash Griffith, Stores Supervisor and Mr. Cuthbert Edwards, Stores Assistant participated in an Advanced Purchasing & Supply Management Techniques Training on May 1-2 2006 in Trinidad. The objective of the training was to equip participants to address the critical management concerns and provided practical techniques and vital information to enhance the purchasing and supply function of the organisation.NATIONAL PROGRAMME DEVELOPMENT WORKSHOP
Mr. Emon Charles, Senior Security Supervisor and Ericson Thomas, Security Supervisor attended a National Programme Development Workshop at the Special Services Unit (SSU) Camp, May 22-26 2006. The workshop was aimed at assisting participants with the necessary aptitude for the development of the National Civil Aviation Security Programme.SUPERVISORY SKILLS AND EFFECTIVE SUPERVISON
Air Condition Technician, Rawle Hayling and Accounts Supervisor, Yvonne Joseph participated in a Supervisory Skills and Effective Supervision Workshop hosted by the Grenada Employers Federation.ELECTRICAL INSTALLATION TECHNICIAN
Mr. Garvin Bridgeman, Fields and Grounds, has taken up the challenge to acquire higher learning and is completing studies in Electrical Installation at the T.A. Marryshow Community College. Mr Bridgeman has since been transferred to the Central Generating Station (CGS) Unit where he has the opportunity to demonstrate the skills acquired.CARRIBEAN ASSOCIATION OF ADMINISTRATIVE SECRETARIES XVIII
Executive Secretary, Sharon Lambert attended the Caribbean Association of Administrative Secretaries and Administrative Professional convention in Guyana – July 7-12 2006.NATIONAL SCREENERS CERTIFICATION TRAINING
Mr. John Mitchell, Security Manager and Emon Charles, Security Supervisor attended a one (1) week National Screeners Certification Training Programme at the Aviation Training School at Mausica, Trinidad. The objectives of the programme were as follows;INFORMATION TECHNOLOGY SECURITY AWARENESS SEMINAR
Mr. Allan Simon, Information Technology (IT) Manager and John Baptiste, Systems Administrator attended an IT Security Awareness Seminar at the Grenada Grand Beach Resort on November 30th 2006.46th SESSIONS OF CARIBBEAN METEOROLOGY Mr. Hubert Whyte, MET. Forecaster participated in the 46th Sessions of Caribbean Meteorology held in Antigua on 4th December 2006.
SECURITY WORKSHOP FOR REGIONAL AIRLINES AND AIRPORT OPERATORS
Mr. Emon Charles and Mr. Ericson Thomas both participated in a Security workshop for regional airline and airport operators in Trinidad on December 1st 2006. The objective of the workshop was to establish common approaches and procedures for Airline/Airport Security measures in place for Cricket World Cup 2007. The topics dealt with were:E/CAR MEETING
Mr. Simon Lewis, Air Traffic Services Manager attended the ICAO 30th Eastern Caribbean Working Group Meeting which was held in St. Lucia from the 7 – 11 August 2006. The meeting highlighted some of the deficiencies within the Aeronautical Information Service (AIS) and developed an action plan to help eliminate some of these deficiencies. The ICC Cricket World Cup was also discussed at length as to its impact on the ATS facilities within the region.AIR FIELD LIGHTING
Messrs. Glenn Forsyth and Kenneth Stephen attended a training workshop in Airfield Lighting in St. Lucia. This workshop was hosted by the St. Lucia Air & Seaport Authority and NAVIAD Lighting, Texas. The programme covered classroom instructions as well as hands-on airfield lighting system evaluation and familiarization.ICAO IN-HOUSE TRAINING
Security Cadets, Ray Mitchell, Lawron Griffith, Kish Pysadee, Marcus Charles, Carlvin Neptune, Sherene Lett and Louise Murray were exposed to International Civil Aviation Organisation (ICAO) Basic Standard Operating Procedures Refreshers Training, conducted in-house from August 17 -20th 2006.ANTI-TERRORISM ASSISTANCE INTERNATIONAL CIVIL AVIATION SECURITY TRAINING:
Security Manager Mr. John Mitchell and Security Supervisor Mr. Alwyn Clarke attended an Anti-Terrorism Assistance International Civil Aviation Security Training workshop hosted and sponsored by the United States Embassy in Barbados from 29th October – 9th November 2006.The objectives of the training workshop were to enhance the participants’ skills to deter and counter the threats of terrorism through strengthening its regional counterparts by establishing avenues aimed at sharing intelligences.
On-Site Refresher Training – Air Traffic Controllers
Trinidad and Tobago Civil Aviation Authority conducted on On-Site Refresher training for all Air Traffic Controllers from 30th October – 10th November 2006.The programme covered aspects of Airspace Structure, Letters of Agreement, Separation, Visual Approach, climb and Descent maintaining own Separation and VMC, Emergencies, ACAS/TCAS, Reduced Vertical Separation Minima, Special VFR and Incidents. In addition to this listing, discussions were entertained on several others aspects of the profession.
Training of Security Officers
On 13th November 2006, the Airports Authority as part of its effort to improve its customer relations skills among employees commenced a series of training programme involving all Security Officers that was conducted by the Acting Chief Executive Officer and Security Manager Mr. John Mitchell. The training focused on the disposition of officers during the execution of duties, paying particular attention to their facial expression and voice tone.With the coming on stream of Caricom Single Market and Economy (CSME), employees are re-tooling and embarking on a path of continuous learning to enable them to compete in this global village. It is in this context we are pleased to announce that several employees have taken up the challenge to pursue higher tertiary education.
EXECUTIVE DIPLOMA IN MANAGEMENT
Miss Jeanette Paul, Secretary, Mr. Emon Charles, Senior Security Supervisor (ag), and Miss Hazel Ann Drakes, Human Resources Assistant are pursuing studies leading to an Executive Diploma in Management at the University of the West Indies through the Centre for Management Development.CERTIFIED ACCOUNTS TECHNICATION (CAT)
Mr. Kendell Caby, Accounts Clerk has recently completed level 3 of the Certified Accounts Technician programme.BUSINESS ADMINISTRATION:
Assistant Security Supervisor, Mrs. Deborah Harris- Smith has taken on the challenge to develop her administrative skills and is now enrolled at the St. George’s University pursuing a certificate in Business Administration.CERTIFIED ACCOUNTING TECHNICIAN
Six employees namely Mrs. Yvette St. Bernard, Mrs. Marva Nelson, Mrs Margaret Smith-Phillip, Miss Yvonne Joseph, Miss Kathy-Ann Romain and Miss Shelley Mitchell are enrolled at the T.A. Marryshow Community College pursuing the Certified Accounting Technician (CAT) Level 1 course.MASTERS DEGREE BUSINESS MANAGEMENT
Mr. Wayne Williams, Forecaster is pursuing studies leading to a Masters Degree in Business Management at the St. George’s University.BSc – METEOROLOGICAL
Mr. John Peters, Meteorological Manager is pursuing a BSc in Meteorological studies with the University of the West Indies (UWI) centre in Barbados. On completion of his studies Mr. Peters would be better equipped to manage Meteorological operations at PSIA in his capacity as Manager of the Department.ON THE JOB ATTACHMENT
The Authority as part of its responsibility to assist in the development of our nation’s youth has offered on the job training to Mr. Kylon Simon in the area of Auto Mechanic for duration of three (3) months effective 2 August 2006.NEW MANAGEMENT APPOINTMENTS
Recognizing the fact that Management plays an integral role in the execution of organisational policies/programmes, the Authority saw it necessary to fill the following vacant managerial positions which are considered critical for the airport operations.OUT-REACH PROGRAMME
During the year 2006, members of staff brought cheers to the needy within the Grenadian community through an Out-reach Programme. Visits were made to the Richmond Home for the aged and subsequently to the BelAir Home for children.
INTERSPACE ADVERTISING
The Airports Authority signed a new advertising Agreement with Interspace Airport Advertising for the provision of advertising concession at Point Salines International Airport (PSIA). Interspace is a US based company specialized in airport advertising.SITA/CUTE SOLUTION -(IT)
The Airports Authority has contracted the services of SITA for the provision of IT Solutions for the check-in processing of passengers in a common use environment, thus maximizing the use of the available infrastructure and to meet market demands.The system will be operated with twenty four (24) check-in positions; five boarding gates and one baggage reconciliation gate in the arrival hall.
The Contract cost is USD$27,980.00. For the financing of this service the Authority has implemented a recovery fee “Concourse Fee”. The code of application has been processed by the International Air Transport Association (IATA) and is already incorporated into the airlines reservation systems world wide. The assigned ticket code is JF and the fee is USD$6.00/EC$16.20. The fee is applicable to all regional and international departures from Grenada, effective March 1st 2007
PLANS FOR COMING YEARS
With the coming on stream of the several new 5- Star Hotels in Grenada in the approaching months, it is projected that there will be significant increase in passenger movement by private jets at PSIA.To capitalize on the projected new revenue stream, the Authority as part of its development plans will transform PSIA into a mega business center where services such as, hairdressers, Lawyers, Dentist etc will be available to the travelling public.
These facilities will be intended to serve two (2) main purposes (a) relaxation (b) and generate revenue. Some of the plans include:
For more photos and information about PSIA, please visit their website at http://www.psiagrenada.com